Instructor-led Training

Microsoft 365 Certified: Fundamentals

Whether you’re a business user, administrator, or embarking on your technical career, this certification provides an opportunity to prove yourself as a cloud evangelist. In addition to validating your knowledge of Microsoft 365 capabilities, earning this certification makes it clear to your organization that you understand the benefits of adopting cloud services, the basics of a Software as a Service (SaaS) cloud model, and the value of implementing Microsoft 365 cloud services.

The Microsoft 365 Certified: Fundamentals certification could be a great fit for you if you’d like to:

  • Demonstrate foundational-level knowledge of cloud services, such as standard practices, considerations, and benefits.
  • Show fluency in SaaS solutions; particularly Microsoft 365 offerings.
  • Highlight familiarity with the Microsoft 365 cloud service options currently available.

It is recommended to have familiarity with common IT challenges, such as enterprise license management and support plan management.

Course Outline

Describe the different types of cloud services available
• describe Microsoft SaaS, IaaS, and PaaS offerings
• cloud-based productivity solutions for organizations and individuals
• describe differences between Office 365, Microsoft 365, and Windows 365

Describe the benefits of and considerations for using cloud, hybrid, or on-premisesservices
• describe public, private, and hybrid scenarios
• compare advantages of cloud-based services versus on-premises services
• identify factors that drive organizations to move to the cloud
• describe hybrid working strategies, flexible working strategies, and frontline workers

Describe productivity solutions in Microsoft 365
• describe the core productivity and teamwork capabilities in Microsoft 365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive
• describe Microsoft 365 Apps including Word, Excel, PowerPoint, Outlook, and OneNote
• describe work management capabilities in Microsoft 365 including Project, Planner, Bookings, and ToDo (Tasks)
• describe business class email and calendaring solutions with Microsoft Exchange

Describe collaboration solutions in Microsoft 365
• describe the collaboration capabilities in Microsoft 365 including Microsoft Teams, Teams Phone, Yammer, SharePoint, and Stream
• describe the collaboration workloads of Microsoft Teams and the value that they provide
• describe the core employee experience capabilities in Microsoft Viva
• describe the ways that you can extend Microsoft Teams by using collaborative apps
• describe the features of Microsoft SharePoint and Microsoft OneDrive that promote collaboration
• describe how Yammer helps communities connect and grow

Describe endpoint modernization, management concepts, and deployment options in Microsoft 365
• describe the endpoint management capabilities of Microsoft 365 including Microsoft Endpoint Manager (MEM), Windows 365 Cloud PC, and Azure Virtual Desktop.
• compare the capabilities of Windows 365 and Azure Virtual Desktop and when it makes sense to implement either
• describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
• identify deployment and servicing methods for Microsoft 365 apps

Describe analytics capabilities in Microsoft 365
• describe the capabilities of Viva Insights
• describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal
• describe the reports available in the Microsoft 365 Admin center and other admin centers

Explain zero-trust security principles for Microsoft 365
• identify key components that need to be protected within an organization’s cloud and on-premises infrastructure
• describe the principle of least privileged access
• describe the principle of explicit verification
• describe the principle of assumed breaches

Describe identity and access management solutions in Microsoft 365
• describe the identity and access management capabilities in Microsoft 365 including
Azure Active Directory and Azure Identity
• describe cloud identity, on-premises identity, and hybrid identity concepts
• describe the purpose and value of implementing multi-factor authentication (MFA)
• describe the purpose and value of conditional access

Describe threat protection solutions in Microsoft 365
• describe Microsoft 365 Defender, Defender for Endpoint, Defender for Office 365, Defender for Identity, and the Microsoft Defender Portal
• describe Microsoft Secure Score benefits and capabilities
• describe the most common types of threats against endpoints, applications, and identities
• describe how Microsoft addresses the most common threats
• describe how threat mitigation can be automated with artificial intelligence by using Microsoft 365 and Azure Sentinel

Describe trust, privacy, and compliance solutions in Microsoft 365
• describe compliance solutions in Microsoft 365
• identify differences between the Service Trust portal and Compliance Manager
• describe how Microsoft supports data residency to ensure regulatory compliance

Plan, predict, and compare pricing
• describe the pricing model for Microsoft cloud services including enterprise agreements, cloud solution providers, direct billing
• describe available billing and bill management options including billing frequency and methods of payment

Identify licensing options available in Microsoft 365
• describe the available base licensing and management options
• describe add-on licensing options

Describe the Microsoft 365 service lifecycle
• describe private, public preview, and general availability (GA) options
• describe the correlation between lifecycle options and pricing
• describe use cases and capabilities for the Microsoft 365 Roadmap portal

Describe support offerings for Microsoft 365 services
• describe how to create a support request for Microsoft 365 services
• describe service level agreements (SLAs) concepts including uptime principles, service credits for refunds, SLA tiers, roles, and responsibilities
• determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
• describe how organizations can communicate with Microsoft about product and service improvements

Build An In-house Team Of Cloud Experts With Dedicated Courses!

Learn fundamental to advanced skills using Azure, Microsoft 365, and related business applications. Meet with a Microsoft Certified Training Specialist to design a custom learning plan for your organization!

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