MS-900: Microsoft 365 Fundamentals

Describe the different types of cloud services available
• describe Microsoft SaaS, IaaS, and PaaS offerings
• cloud-based productivity solutions for organizations and individuals
• describe differences between Office 365, Microsoft 365, and Windows 365

Describe the benefits of and considerations for using cloud, hybrid, or on-premisesservices
• describe public, private, and hybrid scenarios
• compare advantages of cloud-based services versus on-premises services
• identify factors that drive organizations to move to the cloud
• describe hybrid working strategies, flexible working strategies, and frontline workers

Describe productivity solutions in Microsoft 365
• describe the core productivity and teamwork capabilities in Microsoft 365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive
• describe Microsoft 365 Apps including Word, Excel, PowerPoint, Outlook, and OneNote
• describe work management capabilities in Microsoft 365 including Project, Planner, Bookings, and ToDo (Tasks)
• describe business class email and calendaring solutions with Microsoft Exchange

Describe collaboration solutions in Microsoft 365
• describe the collaboration capabilities in Microsoft 365 including Microsoft Teams, Teams Phone, Yammer, SharePoint, and Stream
• describe the collaboration workloads of Microsoft Teams and the value that they provide
• describe the core employee experience capabilities in Microsoft Viva
• describe the ways that you can extend Microsoft Teams by using collaborative apps
• describe the features of Microsoft SharePoint and Microsoft OneDrive that promote collaboration
• describe how Yammer helps communities connect and grow

Describe endpoint modernization, management concepts, and deployment options in Microsoft 365
• describe the endpoint management capabilities of Microsoft 365 including Microsoft Endpoint Manager (MEM), Windows 365 Cloud PC, and Azure Virtual Desktop.
• compare the capabilities of Windows 365 and Azure Virtual Desktop and when it makes sense to implement either
• describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
• identify deployment and servicing methods for Microsoft 365 apps

Describe analytics capabilities in Microsoft 365
• describe the capabilities of Viva Insights
• describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal
• describe the reports available in the Microsoft 365 Admin center and other admin centers

Explain zero-trust security principles for Microsoft 365
• identify key components that need to be protected within an organization’s cloud and on-premises infrastructure
• describe the principle of least privileged access
• describe the principle of explicit verification
• describe the principle of assumed breaches

Describe identity and access management solutions in Microsoft 365
• describe the identity and access management capabilities in Microsoft 365 including
Azure Active Directory and Azure Identity
• describe cloud identity, on-premises identity, and hybrid identity concepts
• describe the purpose and value of implementing multi-factor authentication (MFA)
• describe the purpose and value of conditional access

Describe threat protection solutions in Microsoft 365
• describe Microsoft 365 Defender, Defender for Endpoint, Defender for Office 365, Defender for Identity, and the Microsoft Defender Portal
• describe Microsoft Secure Score benefits and capabilities
• describe the most common types of threats against endpoints, applications, and identities
• describe how Microsoft addresses the most common threats
• describe how threat mitigation can be automated with artificial intelligence by using Microsoft 365 and Azure Sentinel

Describe trust, privacy, and compliance solutions in Microsoft 365
• describe compliance solutions in Microsoft 365
• identify differences between the Service Trust portal and Compliance Manager
• describe how Microsoft supports data residency to ensure regulatory compliance

Plan, predict, and compare pricing
• describe the pricing model for Microsoft cloud services including enterprise agreements, cloud solution providers, direct billing
• describe available billing and bill management options including billing frequency and methods of payment

Identify licensing options available in Microsoft 365
• describe the available base licensing and management options
• describe add-on licensing options

Describe the Microsoft 365 service lifecycle
• describe private, public preview, and general availability (GA) options
• describe the correlation between lifecycle options and pricing
• describe use cases and capabilities for the Microsoft 365 Roadmap portal

Describe support offerings for Microsoft 365 services
• describe how to create a support request for Microsoft 365 services
• describe service level agreements (SLAs) concepts including uptime principles, service credits for refunds, SLA tiers, roles, and responsibilities
• determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
• describe how organizations can communicate with Microsoft about product and service improvements

1 Day