MS-900: Microsoft 365 Fundamentals

Prepare to pass the MS-900: Microsoft 365 Certification Exam

Course Description

This course introduces Microsoft 365, an integrated cloud platform that delivers industry-leading productivity apps along with intelligent cloud services, and world-class security. You’ll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing. You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize communications. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support.

Audience Profile
This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity and collaboration on-site, at home, or a combination of both. Candidates may have knowledge of cloud-based solutions or may be new to Microsoft 365.

About this Course

Course Outline

Skills at a glance

Describe cloud concepts (5–10%)
Describe Microsoft 365 apps and services (45–50%)
Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)
Describe Microsoft 365 pricing, licensing, and support (10–15%)

Describe cloud concepts (5–10%)

Describe the different types of cloud services available

Describe Microsoft software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS) concepts and use cases
Describe differences between Office 365 and Microsoft 365

Describe the benefits of and considerations for using cloud, hybrid, or on-premises services

Describe public, private, and hybrid cloud models
Compare costs and advantages of cloud, hybrid, and on-premises services
Describe the concept of hybrid work and flexible work

Describe Microsoft 365 apps and services (45–50%)

Describe productivity solutions of Microsoft 365

Describe the core productivity capabilities and benefits of Microsoft 365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive
Describe core Microsoft 365 Apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote
Describe work management capabilities of Microsoft 365 including Microsoft Project, Planner, Bookings, Forms, Lists, and To Do

Describe collaboration solutions of Microsoft 365

Describe the collaboration benefits and capabilities of Microsoft 365 including Microsoft Exchange, Outlook, SharePoint, OneDrive, and Stream
Describe the collaboration benefits and capabilities of Microsoft Teams and Teams Phone
Describe the Microsoft Viva apps
Describe the ways that you can extend Microsoft Teams by using collaborative apps

Describe endpoint modernization, management concepts, and deployment options in Microsoft 365

Describe the endpoint management capabilities of Microsoft 365 including Microsoft Intune (Configuration Manager and co-management, Endpoint Analytics, and Windows Autopilot)
Compare the differences between Windows 365 and Azure Virtual Desktop
Describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
Identify deployment and update channels for Microsoft 365 Apps

Describe analytics capabilities of Microsoft 365

Describe the capabilities of Viva Insights
Describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal
Describe the reports available in the Microsoft 365 Admin center and other admin centers

Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)

Describe identity and access management solutions of Microsoft 365

Describe the identity and access management capabilities of Microsoft Entra ID
Describe cloud identity, on-premises identity, and hybrid identity concepts
Describe how Microsoft uses methods such as multi-factor authentication (MFA), self-service password reset (SSPR), and conditional access, to keep identities, access, and data secure

Describe threat protection solutions of Microsoft 365

Describe Microsoft Defender XDR, Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps, and the Microsoft Defender Portal
Describe Microsoft Secure Score benefits and capabilities
Describe how Microsoft 365 addresses the most common types of threats against endpoints, applications, and identities

Describe trust, privacy, risk, and compliance solutions of Microsoft 365

Describe the Zero Trust Model
Describe Microsoft Purview compliance solutions such as insider risk, auditing, and eDiscovery
Describe Microsoft Purview Information Protection features such as sensitivity labels and data loss prevention
Describe how Microsoft supports data residency to ensure regulatory compliance
Describe the capabilities and benefits of Microsoft Priva

Describe Microsoft 365 pricing, licensing, and support (10–15%)

Identify Microsoft 365 pricing and billing management options

Describe the pricing model for Microsoft cloud services including enterprise agreements, cloud solution providers, and direct billing
Describe available billing and bill management options including billing frequency and methods of payment

Identify licensing options available in Microsoft 365

Describe license management
Describe the differences between base licensing and add-on licensing

Identify support options for Microsoft 365 services

Describe how to create a support request for Microsoft 365 services
Describe support options for Microsoft 365 services
Describe service-level agreements (SLAs) including service credits
Determine service health status by using the Microsoft 365 admin center or the Microsoft Entra admin center