Configure and manage a Teams environment (40–45%)

Manage teams, channels, chats, and apps (20–25%)

Manage meetings and calling (15–20%)

Monitor, report on, and troubleshoot Teams (15–20%)

Calculate network bandwidth capacity for Teams voice, video, meetings, and events

Analyze network impact by using Network planner

Specify network ports and protocols used by Teams

Specify optimal network architecture for Teams, including Microsoft eCDN

Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool

Identify licensing requirements for security and compliance features

Specify security and compliance alert policies for Teams

Choose appropriate Teams administrator roles

Plan and configure Enhanced encryption policies

Plan and configure threat policies in Microsoft Defender XDR

Specify retention policies

Specify sensitivity labels and policies, including Teams meeting policies

Specify data loss prevention (DLP) policies

Specify Conditional Access policies for Teams

Specify information barrier (IB) policies

Identify appropriate use cases for communication compliance and insider risk management

Identify licensing requirements for lifecycle management of teams

Identify where Teams stores content

Plan and manage update policies

Create and manage policy packages in Teams

Plan and configure policy assignment for users and groups

Configure settings for Microsoft 365 group creation

Configure an expiration policy for Microsoft 365 groups

Configure a naming policy for Microsoft 365 groups, including blocked words

Archive, delete, or unarchive one or more teams

Restore or troubleshoot the deletion of a Microsoft 365 group

Identify when to use Microsoft Entra Access reviews for teams and groups

Perform operations for Teams by using PowerShell and Microsoft Graph

Identify licensing requirements for external collaboration

Configure SharePoint Online and OneDrive external sharing settings

Configure External access in the Microsoft Teams admin center

Configure External collaboration settings in Microsoft Entra ID for guest access

Configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, Microsoft Entra admin center, or the SharePoint admin center

Control guest access to a specific team by using Microsoft Purview and Microsoft Entra ID

Remove guests from Teams, including from a team or a tenant

Configure shared channels for external access

Configure and manage B2B direct connect cross-tenant access settings in Microsoft Entra ID for shared channels

Identify licensing requirements for Teams Phone accounts and resource accounts

Identify licensing requirements for Teams devices

Manage configuration profiles for Teams devices

Configure accounts and systems for Microsoft Teams Rooms

Manage device settings and firmware

Manage Teams device tags

Provision and configure remote sign-in for new devices

Identify infrastructure requirements for Teams on VDI

Identify performance requirements for Teams on VDI

Choose between persistent and non-persistent modes

Specify the deployment method for Teams on VDI

Configure media optimization

Plan for a Teams rollout by using Advisor for Teams

Create a team by using the Microsoft Teams admin center, Teams client, the Teams PowerShell module, or Microsoft Graph

Create a team from an existing Microsoft 365 group, SharePoint site, or team

Create a team from a template

Create and manage templates and template policies for teams

Manage the membership and roles for a team

Manage a team in the Microsoft Teams admin center

Manage Teams environment settings

Configure privacy and sensitivity settings for a team

Recommend channel types, including standard, private, and shared

Add, edit, and remove channels

Manage channel settings

Create and manage channel policies

Manage private and shared channel membership

Create and manage messaging policies

Manage Org-wide app settings in the Microsoft Teams admin center

Create and manage app permission policies

Create and manage app setup policies

Manage permissions and consent for apps, including blocking apps

Recommend appropriate extensibility options, including apps, connectors, tabs, meetings, and messaging extensions

Manage purchasing of apps in the Teams app store

Customize the appearance of the Teams app store

Customize the branded experience of an app

Upload an app to Teams

Enable Loop experiences in Teams

Recommend an appropriate meeting type

Enable intelligent meeting recap

Configure meeting settings

Create and manage meeting templates and template policies

Create and manage meeting policies

Create and manage meeting customization policies

Configure and manage conference bridges

Configure and manage audio conferencing policies

Create and manage event settings and policies

Manage immersive experiences in meetings

Identify Public Switched Telephone Network (PSTN) requirements, including Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile

Identify device requirements, including Teams Rooms on Windows and Teams Rooms on Android

Add, change, or remove an emergency address for an organization

Provision and manage phone numbers for users, services, and conferencing bridges

Assign, change, or remove a phone number for a user or a resource account

Create and manage resource accounts in the Microsoft Teams admin center

Manage voice settings and policies for users

Create and manage voicemail policies

Configure auto-attendants and call queues

Create and manage calling policies

Monitor and report on voice and meeting quality

Configure reporting labels

Configure alert rules

Report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage

Monitor and report on the creation and deletion of teams

Monitor and report on guest access

Monitor the Microsoft 365 network connectivity test tool

Manage feedback, including policies

Collect client-side logs

Clear the Teams client cache

Troubleshoot issues by using self-help diagnostics for Teams

Troubleshoot Team client installation and update issues

Troubleshoot sign-in issues to Teams