MS-721T00-A: Collaboration Communications Systems Engineer

Course Description

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Audience Profile

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

About this Course

Course Outline

Skills at a glance

Plan and design collaboration communications systems (30–35%)
Configure and manage Teams meetings, webinars, and town halls (15–20%)
Configure and manage Teams Phone (25–30%)
Configure and manage Teams Rooms and devices (25–30%)

Plan and design collaboration communications systems (30–35%)

Plan and design Teams meetings

Plan and design Teams meeting policies and settings
Plan for PSTN audio conferencing
Plan for Teams meetings, webinars, and town halls
Recommend when to use Teams Premium
Recommend when to use Microsoft Copilot for Microsoft 365 in Teams
Recommend meeting types based on business requirements, including virtual appointments, webinars, town halls, and meetings
Recommend methods for assigning policies
Plan and design Teams policy packages

Plan and design Teams Phone and PSTN connectivity

Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
Identify PSTN connectivity requirements
Recommend when to use Teams Phone Mobile
Plan for Operator Connect
Recommend an appropriate billing method for communications consumption
Plan for Shared Calling
Plan usage scenarios for service and user phone numbers
Plan for porting and/or acquiring phone numbers
Recommend devices for Teams Phone
Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices
Recommend when to use Survivable Branch Appliances (SBAs)
Plan and design Direct Routing call flows
Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
Identify an appropriate compliance recording solution
Identify an appropriate certified contact center solution

Plan and design Teams-certified device solutions

Recommend a room configuration based on the meeting space
Recommend a room configuration based on customer and business requirements
Choose between Teams Rooms Basic and Teams Rooms Pro
Recommend a Teams Rooms device platform, including Windows and Android
Recommend Teams-certified devices
Recommend Teams Rooms certified components
Recommend when to use Cloud Video Interop (CVI)
Recommend when to use Direct Guest Join
Recommend an update strategy for Teams Meeting Room devices
Identify the requirements for a Microsoft Teams Rooms resource account
Identify the enrollment requirements for Microsoft Intune
Plan for advanced features on shared devices

Prepare the network for Teams

Perform a network analysis by using the Microsoft Teams Network Assessment Tool
Determine network readiness for Teams
Recommend when to use Enterprise Content Delivery Network (eCDN)
Specify the network configuration for certified devices
Determine network requirements by using the Network planner for Teams
Specify the optimal network architecture for Teams
Specify Teams Quality of Service (QoS) requirements and policies
Configure Teams for QoS
Configure Media Bit Rate (MBR)
Create and assign a network roaming policy
Configure the network topology
Configure tenant data upload for the Microsoft Call Quality Dashboard
Configure reporting labels for Call Analytics

Configure and manage Teams meetings, webinars, and town halls (15–20%)

Configure and manage Teams meetings

Create and manage meeting policies, including policy packages and group policy assignment
Configure meeting settings
Configure avatars for Teams meetings
Configure Microsoft Mesh meetings in Microsoft Teams
Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features
Create and manage Teams meeting templates and meeting template policies
Configure controlled content meeting policies
Configure Cloud Video Interop policies
Configure meeting recording and transcription to support Copilot for Microsoft 365
Configure virtual appointments, including advanced features

Configure and manage audio conferencing

Configure audio conferencing for Teams
Configure a default audio conferencing bridge
Configure an audio conference bridge number
Configure a toll-free conference bridge number
Assign a specific audio conferencing number to a user
Configure toll-free audio conferencing
Configure the audio conferencing numbers included in meeting invitations

Configure and manage Teams webinars

Configure webinar roles and presenter and attendee experience
Manage access to scheduling Teams webinars
Configure policies for Teams webinars
Configure in-org vs public webinars
Configure advanced webinar features
Configure attendee interaction for webinars

Configure and manage Teams Town halls

Configure Town Hall settings
Configure a Microsoft eCDN for Town halls
Configure advanced Town hall features
Configure Town halls with Teams, Viva Engage, and Microsoft Stream

Configure and manage Teams Phone (25–30%)

Configure Teams Phone policies

Configure dial plans
Configure calling policies
Configure call park policies
Configure caller ID policies
Configure IP Phone policies
Configure mobility policies
Configure voicemail policies
Configure call hold policies
Configure outbound call restrictions
Configure inbound call blocking
Configure routing of unassigned numbers
Configure compliance recording policies

Configure auto attendants and call queues

Design call flows for auto attendants and call queues
Configure Teams Phone resource accounts
Assign licenses to resource accounts
Assign phone numbers to resource accounts, including toll-free phone numbers
Assign a resource account to an auto attendant or call queue
Choose an appropriate call queue routing method
Configure holidays for auto attendants and call queues
Configure custom Music on Hold (MoH)
Assign a dynamic caller ID policy for call queues
Configure voice applications policies for auto attendants and call queues

Configure dynamic emergency calling

Design a solution for dynamic emergency calling
Configure emergency calling locations
Configure emergency call routing policies
Configure emergency calling policies
Configure networks and locations (Location Information Service (LIS))
Validate emergency address and emergency calling from Teams clients
Troubleshoot dynamic emergency address

Configure and manage users for Teams Phone

Assign a Teams Phone Standard license
Assign a Teams Calling Plan
Assign user dial plans
Assign phone numbers to users by using the Microsoft Teams admin center
Assign phone number in bulk by using PowerShell
Assign a verified emergency address location
Assign a calling policy to a user
Assign a Shared Calling policy to a user
Assign a private line to a user
Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone

Configure voicemail
Configure group call pickup
Configure Call Forwarding
Configure Simultaneous Ring
Configure call delegation
Configure audio conferencing for a user
Assign a Dial-out from meetings policy for a user
Assign a call hold policy
Configure Shared Calling

Configure and manage Direct Routing for Teams Phone

Configure connectivity for Teams Phone to a SBC
Create and configure a PSTN gateway
Create PSTN usage records
Create and configure voice routes
Create and configure voice routing policies
Validate Direct Routing SBC connectivity
Troubleshoot Direct Routing by using the Teams admin center
Design and configure Location-Based Routing (LBR)
Design and configure Local Media Optimization (LMO)
Configure trunk translation rules
Configure on-network conferencing for Direct Routing
Configure SBA policies
Manage emergency call routing policies for Direct Routing

Configure and manage Teams Rooms and devices (25–30%)

Manage and maintain Teams Rooms and devices

Configure device settings
Configure local network settings
Configure device updates
Recommend Conditional Access Policy MFA exceptions for Resource accounts
Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
Specify Intune configuration requirements for Teams devices
Deploy common area phones, user phones, conference phones
Create and manage Teams device tags
Configure SIP Gateway and provision SIP devices
Manage and monitor shared space rooms that include bring-your-own devices
Monitor Teams device health
Troubleshoot authentication issues
Troubleshoot update issues
Troubleshoot remote provisioning issues
Troubleshoot Bluetooth beaconing

Configure and manage Teams Android devices

Configure IP phone policies
Create and configure device configuration profiles for Android based devices
Enable hotline for shared space devices
Deploy Android devices remotely

Configure and manage Teams Windows devices

Specify domain group policy exclusions for Teams Rooms on Windows
Configure custom displays for Teams Rooms on Windows
Customize meeting room settings by using XML files on Windows
Configure settings for peripherals for Teams Room on Windows

Configure optional features for Teams Rooms and devices

Configure HDMI ingest and options
Configure a content camera
Configure Teams casting
Configure proximity join
Configure room remote
Configure Direct Guest Join
Configure hot desking on Teams shared devices
Configure AI-enabled voice and video capabilities for shared space devices