Privacy Policy

Our Commitment to Your Privacy

At Opsgility, we recognize that protecting your privacy is fundamental to maintaining the trust that enterprises place in us. This Privacy Policy outlines how we collect, use, protect, and manage information when you interact with our Microsoft training services, platforms, and digital properties.

As a Microsoft Training Partner serving enterprises, we adhere to the highest standards of data protection, including federal compliance requirements and industry best practices for information security.

We do not sell your personal data.

Information We Collect

Personal Information

We collect information that you voluntarily provide when engaging with our training services:

• Registration Data: Name, email address, phone number, organization name, job title, and department
• Training Records: Course enrollment information, certification progress, assessment results, and completion certificates
• Professional Information: Technical skill levels, training objectives, learning preferences, and career development goals
• Communication Records: Correspondence through email, contact forms, support tickets, and consultation requests
• Billing Information: Payment details, purchase orders, contract information, and procurement documentation

Automatically Collected Information

Our systems automatically gather technical information to improve service delivery:

• Usage Analytics: Pages visited, time spent on content, navigation patterns, and feature utilization
• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Network Data: IP addresses, geographic location (country/region level), and access timestamps
• Performance Metrics: Page load times, error reports, and system interaction data

Cookie Policy and Tracking Technologies

Opsgility uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized training recommendations. Understanding how we use these technologies is essential to your informed consent.

Types of Cookies We Use

Managing Cookie Preferences

You maintain control over cookie usage through multiple mechanisms:

• Browser Settings: Configure your browser to reject cookies, delete existing cookies, or notify you when cookies are set
• Opt-Out Tools: Use industry opt-out platforms such as the Network Advertising Initiative or Digital Advertising Alliance
• Do Not Track: We respect browser Do Not Track signals for non-essential tracking

Note: Disabling essential cookies may impact platform functionality and your ability to access certain training features.

How We Use Your Information

We process your personal data to:

• deliver the training services you or your organization purchased;
• process payments and administer accounts;
• communicate with you about your account and courses;
• issue completion certificates and report accredited-course completions to Microsoft Learn where applicable;
• improve course content and platform quality;
• comply with legal obligations.

Information Sharing and Disclosure

Opsgility does not sell, rent, or trade your personal information. We share information only in limited circumstances necessary to deliver our services:

Service Providers

We engage trusted third-party vendors who assist in platform operations under strict confidentiality agreements:

Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request.

AI-Assisted Content Operations

Opsgility uses Anthropic's Claude family of large-language models to assist with internal content authoring, course preparation, and operational tasks. Where personal data is included in AI-assisted workflows, it is processed under a paid enterprise arrangement with Anthropic that prohibits use of your data to train Anthropic's models. Anthropic retains prompt content only for a limited abuse-monitoring window.

Data Security and Protection

Protecting your information is paramount to our operations. We implement comprehensive security measures aligned with federal compliance standards:

• Encryption: TLS/SSL encryption for data in transit and AES-256 encryption for data at rest
• Access Controls: Role-based permissions, multi-factor authentication, and principle of least privilege
• Infrastructure Security: Firewalls, intrusion detection systems, and continuous security monitoring
• Compliance: Adherence to federal security frameworks including FedRAMP and NIST standards
• Audit Trails: Comprehensive logging of system access and data modifications
• Incident Response: Documented procedures for breach detection, containment, and notification

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Training Records (enrollment, progress, assessments, certificates): Retained for the duration of your account plus 3 years after account closure
• Account Information: Retained while your account remains active plus three years following closure
• Transaction Records: Preserved according to financial record-keeping requirements (typically seven years)
• Marketing Communications: Maintained until you opt out or request deletion
• Legal Hold: Information subject to litigation, investigation, or regulatory inquiry is retained until resolution

Your Privacy Rights

You maintain significant control over your personal information. Depending on your jurisdiction, you may exercise the following rights:

• Access: Request a copy of the personal information we maintain about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request removal of your personal information, subject to legal retention requirements
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications while maintaining essential service notifications
• Restriction: Limit how we process your information in certain circumstances

For privacy questions or to exercise your privacy rights, email privacy@opsgility.com. We respond within 45 days.

Texas Residents' Rights

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to: confirm whether we process personal data about you; access a copy of that data; correct inaccurate data; delete data we hold about you; obtain a portable copy of data you provided; and opt out of targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects. To exercise any of these rights, email privacy@opsgility.com. We will respond within 45 days. You may appeal a denial to the same address. If you are unsatisfied with our appeal response, contact the Texas Attorney General at https://www.texasattorneygeneral.gov/.

Third-Party Links and Services

Our platform may contain links to external websites, including Microsoft certification portals, partner resources, and industry publications. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Opsgility training programs are designed for professional adult learners in enterprise environments. We do not knowingly collect information from individuals under 18 years of age. If we become aware that we have inadvertently gathered data from a minor, we will take immediate steps to delete such information.

International Data Transfers

Our primary operations are based in the United States, and your information may be transferred to, stored, and processed in U.S. data centers. For international clients, we implement appropriate safeguards to ensure your data receives adequate protection, including standard contractual clauses and adherence to cross-border data transfer frameworks.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated through prominent notice on our website or direct email notification to registered users. Continued use of our services following policy updates constitutes acceptance of the revised terms.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

Federal and Enterprise Compliance

As a training provider serving enterprises, Opsgility maintains compliance with federal data protection requirements including:

• Federal Information Security Management Act (FISMA)
• Defense Federal Acquisition Regulation Supplement (DFARS)
• National Institute of Standards and Technology (NIST) frameworks
• Federal Risk and Authorization Management Program (FedRAMP) standards