MB-260: Microsoft Customer Data Platform Specialty

Job role: Functional Consultant

Course Level: Intermediate

Start Date: Contact Us

Duration: 4 Days

Format: Instructor-Led

Microsoft Certified Specialty Badge
shutterstock_220546897

Course Description

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

Audience Profile

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Course Outline

Related Courses

MB-900: Dynamics 365 fundamentals

MB-900: Microsoft Dynamics 365 Fundamentals Job role: Functional Consultant Course Description Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365 functionality and business value.…

MB-200: Dynamics 365: Power Platform integrations

MB-200: Dynamics 365: Power Platform integrations Job role: Functional Consultant Course Description The Microsoft Power Platform helps organizations optimize their operations by automating routine tasks and standardizing best practices. This training provides a high-level overview of the capabilities of Microsoft…

MB-200: Dynamics 365: Power Platform automation

MB-200: Dynamics 365: Power Platform automation Job role: Functional Consultant Course Description The Microsoft Power Platform helps organizations optimize their operations by automating routine tasks and standardizing best practices. This training provides a high-level overview of the capabilities of Microsoft…

Build An In-house Team Of Cloud Experts With Dedicated Courses!

Learn fundamental to advanced skills using Azure, Microsoft 365, and related business applications. Meet with a Microsoft Certified Training Specialist to design a custom learning plan for your organization!