Describe cloud concepts (5–10%)

Describe Microsoft 365 apps and services (45–50%)

Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)

Describe Microsoft 365 pricing, licensing, and support (10–15%)

Describe Microsoft software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS) concepts and use cases

Describe differences between Office 365 and Microsoft 365

Describe public, private, and hybrid cloud models

Compare costs and advantages of cloud, hybrid, and on-premises services

Describe the concept of hybrid work and flexible work

Describe the core productivity capabilities and benefits of Microsoft 365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive

Describe core Microsoft 365 Apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote

Describe work management capabilities of Microsoft 365 including Microsoft Project, Planner, Bookings, Forms, Lists, and To Do

Describe the collaboration benefits and capabilities of Microsoft 365 including Microsoft Exchange, Outlook, SharePoint, OneDrive, and Stream

Describe the collaboration benefits and capabilities of Microsoft Teams and Teams Phone

Describe the Microsoft Viva apps

Describe the ways that you can extend Microsoft Teams by using collaborative apps

Describe the endpoint management capabilities of Microsoft 365 including Microsoft Intune (Configuration Manager and co-management, Endpoint Analytics, and Windows Autopilot)

Compare the differences between Windows 365 and Azure Virtual Desktop

Describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings

Identify deployment and update channels for Microsoft 365 Apps

Describe the capabilities of Viva Insights

Describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal

Describe the reports available in the Microsoft 365 Admin center and other admin centers

Describe the identity and access management capabilities of Microsoft Entra ID

Describe cloud identity, on-premises identity, and hybrid identity concepts

Describe how Microsoft uses methods such as multi-factor authentication (MFA), self-service password reset (SSPR), and conditional access, to keep identities, access, and data secure

Describe Microsoft Defender XDR, Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps, and the Microsoft Defender Portal

Describe Microsoft Secure Score benefits and capabilities

Describe how Microsoft 365 addresses the most common types of threats against endpoints, applications, and identities

Describe the Zero Trust Model

Describe Microsoft Purview compliance solutions such as insider risk, auditing, and eDiscovery

Describe Microsoft Purview Information Protection features such as sensitivity labels and data loss prevention

Describe how Microsoft supports data residency to ensure regulatory compliance

Describe the capabilities and benefits of Microsoft Priva

Describe the pricing model for Microsoft cloud services including enterprise agreements, cloud solution providers, and direct billing

Describe available billing and bill management options including billing frequency and methods of payment

Describe license management

Describe the differences between base licensing and add-on licensing

Describe how to create a support request for Microsoft 365 services

Describe support options for Microsoft 365 services

Describe service-level agreements (SLAs) including service credits

Determine service health status by using the Microsoft 365 admin center or the Microsoft Entra admin center