MS-721T00-A: Collaboration Communications Systems Engineer

Microsoft Instructor-led Training

Course Description

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Audience Profile

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

About this Course

Skills at a glance

  • Plan and design collaboration communications systems (30–35%)

  • Configure and manage Teams meetings, webinars, and town halls (15–20%)

  • Configure and manage Teams Phone (25–30%)

  • Configure and manage Teams Rooms and devices (25–30%)

Plan and design collaboration communications systems (30–35%)

Plan and design Teams meetings

  • Plan and design Teams meeting policies and settings

  • Plan for PSTN audio conferencing

  • Plan for Teams meetings, webinars, and town halls

  • Recommend when to use Teams Premium

  • Recommend when to use Microsoft Copilot for Microsoft 365 in Teams

  • Recommend meeting types based on business requirements, including virtual appointments, webinars, town halls, and meetings

  • Recommend methods for assigning policies

  • Plan and design Teams policy packages

Plan and design Teams Phone and PSTN connectivity

  • Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts

  • Identify PSTN connectivity requirements

  • Recommend when to use Teams Phone Mobile

  • Plan for Operator Connect

  • Recommend an appropriate billing method for communications consumption

  • Plan for Shared Calling

  • Plan usage scenarios for service and user phone numbers

  • Plan for porting and/or acquiring phone numbers

  • Recommend devices for Teams Phone

  • Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices

  • Recommend when to use Survivable Branch Appliances (SBAs)

  • Plan and design Direct Routing call flows

  • Recommend a Session Border Controller (SBC) solution based on PSTN connectivity

  • Identify an appropriate compliance recording solution

  • Identify an appropriate certified contact center solution

Plan and design Teams-certified device solutions

  • Recommend a room configuration based on the meeting space

  • Recommend a room configuration based on customer and business requirements

  • Choose between Teams Rooms Basic and Teams Rooms Pro

  • Recommend a Teams Rooms device platform, including Windows and Android

  • Recommend Teams-certified devices

  • Recommend Teams Rooms certified components

  • Recommend when to use Cloud Video Interop (CVI)

  • Recommend when to use Direct Guest Join

  • Recommend an update strategy for Teams Meeting Room devices

  • Identify the requirements for a Microsoft Teams Rooms resource account

  • Identify the enrollment requirements for Microsoft Intune

  • Plan for advanced features on shared devices

Prepare the network for Teams

  • Perform a network analysis by using the Microsoft Teams Network Assessment Tool

  • Determine network readiness for Teams

  • Recommend when to use Enterprise Content Delivery Network (eCDN)

  • Specify the network configuration for certified devices

  • Determine network requirements by using the Network planner for Teams

  • Specify the optimal network architecture for Teams

  • Specify Teams Quality of Service (QoS) requirements and policies

  • Configure Teams for QoS

  • Configure Media Bit Rate (MBR)

  • Create and assign a network roaming policy

  • Configure the network topology

  • Configure tenant data upload for the Microsoft Call Quality Dashboard

  • Configure reporting labels for Call Analytics

Configure and manage Teams meetings, webinars, and town halls (15–20%)

Configure and manage Teams meetings

  • Create and manage meeting policies, including policy packages and group policy assignment

  • Configure meeting settings

  • Configure avatars for Teams meetings

  • Configure Microsoft Mesh meetings in Microsoft Teams

  • Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features

  • Create and manage Teams meeting templates and meeting template policies

  • Configure controlled content meeting policies

  • Configure Cloud Video Interop policies

  • Configure meeting recording and transcription to support Copilot for Microsoft 365

  • Configure virtual appointments, including advanced features

Configure and manage audio conferencing

  • Configure audio conferencing for Teams

  • Configure a default audio conferencing bridge

  • Configure an audio conference bridge number

  • Configure a toll-free conference bridge number

  • Assign a specific audio conferencing number to a user

  • Configure toll-free audio conferencing

  • Configure the audio conferencing numbers included in meeting invitations

Configure and manage Teams webinars

  • Configure webinar roles and presenter and attendee experience

  • Manage access to scheduling Teams webinars

  • Configure policies for Teams webinars

  • Configure in-org vs public webinars

  • Configure advanced webinar features

  • Configure attendee interaction for webinars

Configure and manage Teams Town halls

  • Configure Town Hall settings

  • Configure a Microsoft eCDN for Town halls

  • Configure advanced Town hall features

  • Configure Town halls with Teams, Viva Engage, and Microsoft Stream

Configure and manage Teams Phone (25–30%)

Configure Teams Phone policies

  • Configure dial plans

  • Configure calling policies

  • Configure call park policies

  • Configure caller ID policies

  • Configure IP Phone policies

  • Configure mobility policies

  • Configure voicemail policies

  • Configure call hold policies

  • Configure outbound call restrictions

  • Configure inbound call blocking

  • Configure routing of unassigned numbers

  • Configure compliance recording policies

Configure auto attendants and call queues

  • Design call flows for auto attendants and call queues

  • Configure Teams Phone resource accounts

  • Assign licenses to resource accounts

  • Assign phone numbers to resource accounts, including toll-free phone numbers

  • Assign a resource account to an auto attendant or call queue

  • Choose an appropriate call queue routing method

  • Configure holidays for auto attendants and call queues

  • Configure custom Music on Hold (MoH)

  • Assign a dynamic caller ID policy for call queues

  • Configure voice applications policies for auto attendants and call queues

Configure dynamic emergency calling

  • Design a solution for dynamic emergency calling

  • Configure emergency calling locations

  • Configure emergency call routing policies

  • Configure emergency calling policies

  • Configure networks and locations (Location Information Service (LIS))

  • Validate emergency address and emergency calling from Teams clients

  • Troubleshoot dynamic emergency address

Configure and manage users for Teams Phone

  • Assign a Teams Phone Standard license

  • Assign a Teams Calling Plan

  • Assign user dial plans

  • Assign phone numbers to users by using the Microsoft Teams admin center

  • Assign phone number in bulk by using PowerShell

  • Assign a verified emergency address location

  • Assign a calling policy to a user

  • Assign a Shared Calling policy to a user

  • Assign a private line to a user

  • Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone

  • Configure voicemail

  • Configure group call pickup

  • Configure Call Forwarding

  • Configure Simultaneous Ring

  • Configure call delegation

  • Configure audio conferencing for a user

  • Assign a Dial-out from meetings policy for a user

  • Assign a call hold policy

  • Configure Shared Calling

Configure and manage Direct Routing for Teams Phone

  • Configure connectivity for Teams Phone to a SBC

  • Create and configure a PSTN gateway

  • Create PSTN usage records

  • Create and configure voice routes

  • Create and configure voice routing policies

  • Validate Direct Routing SBC connectivity

  • Troubleshoot Direct Routing by using the Teams admin center

  • Design and configure Location-Based Routing (LBR)

  • Design and configure Local Media Optimization (LMO)

  • Configure trunk translation rules

  • Configure on-network conferencing for Direct Routing

  • Configure SBA policies

  • Manage emergency call routing policies for Direct Routing

Configure and manage Teams Rooms and devices (25–30%)

Manage and maintain Teams Rooms and devices

  • Configure device settings

  • Configure local network settings

  • Configure device updates

  • Recommend Conditional Access Policy MFA exceptions for Resource accounts

  • Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings

  • Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal

  • Specify Intune configuration requirements for Teams devices

  • Deploy common area phones, user phones, conference phones

  • Create and manage Teams device tags

  • Configure SIP Gateway and provision SIP devices

  • Manage and monitor shared space rooms that include bring-your-own devices

  • Monitor Teams device health

  • Troubleshoot authentication issues

  • Troubleshoot update issues

  • Troubleshoot remote provisioning issues

  • Troubleshoot Bluetooth beaconing

Configure and manage Teams Android devices

  • Configure IP phone policies

  • Create and configure device configuration profiles for Android based devices

  • Enable hotline for shared space devices

  • Deploy Android devices remotely

Configure and manage Teams Windows devices

  • Specify domain group policy exclusions for Teams Rooms on Windows

  • Configure custom displays for Teams Rooms on Windows

  • Customize meeting room settings by using XML files on Windows

  • Configure settings for peripherals for Teams Room on Windows

Configure optional features for Teams Rooms and devices

  • Configure HDMI ingest and options

  • Configure a content camera

  • Configure Teams casting

  • Configure proximity join

  • Configure room remote

  • Configure Direct Guest Join

  • Configure hot desking on Teams shared devices

  • Configure AI-enabled voice and video capabilities for shared space devices

 

4 Days

Intermediate

Microsoft 365

Administrator

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