Free MB-910: Microsoft Dynamics 365 Fundamentals Course 

Join us for a free 1-day course 📅 June 14, 2024 | 🕘 9 AM CST

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Empower your team with the skills to leverage Dynamics 365’s transformative potential

This course covers a broad range of Dynamics 365 concepts, from customer engagement to unified operations.


Course Overview

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

Audience Profile

The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

This audience wants to explore the features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.

People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

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We've got you covered! Explore a wide range of fundamentals topics including: AI, Azure, Power Platform and Dynamics 365.

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  • Azure AI

  • Azure

  • Power Platform

  • Dynamics 365

Azure AI

This course introduces fundamentals concepts related to artificial intelligence (AI), and the services in Microsoft Azure that can be used to create AI solutions. The course is not designed to teach students to become professional data scientists or software developers, but rather to build awareness of common AI workloads and the ability to identify Azure services to support them. The course is designed as a blended learning experience that combines instructor-led training with online materials on the Microsoft Learn platform The hands-on exercises in the course are based on Learn modules, and students are encouraged to use the content on Learn as reference materials to reinforce what they learn in the class and to explore topics in more depth.

Microsoft Azure

This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools. 

This course is suitable for IT personnel who are just beginning to work with Azure. This audience wants to learn about our offerings and get hands-on experience with the product. This course primarily uses the Azure portal and command line interface to create resources and does not require scripting skills. Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator. This course combines lecture, demonstrations, and hands-on labs. This course will also help prepare someone for the AZ-900 exam.

Power Platform

Learn the business value and product capabilities of Microsoft Power Platform. Create simple Power Apps, connect data with Dataverse, build a Power BI Dashboard, and automate processes with Power Automate.

Candidates for this exam are users who aspire to improve productivity by automating business processes, analyzing data to produce business insights, and acting more effectively by creating simple app experiences.

Dynamics 365

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

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