Menu
    shutterstock_220546897 (2)-1

    Course Description

    Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.

    This exam is designed for candidates looking to demonstrate foundational knowledge of Microsoft Dynamics 365, Power Platform applications, and the cloud computing model. This exam will cover the considerations and benefits of adopting Dynamics 365, the Power Platform, and cloud services in general. This exam can be taken as a precursor to Dynamics 365 certifications and training.

    Candidates for this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.

    Course Outline

    Module 1: Introduction to Business Applications

    In this module, all Business Application modules and functionalities will be introduced, focusing on Customer Engagement, Unified Operations, the Power Platform, and their corresponding business applications.

    Lessons

    • Overview of apps
    • Apps for Customer Engagement
    • Apps for Unified Operations
    • The Power Platform
    • Application basics

    Module 2: Cloud concepts

    In this module, we discuss high-level cloud concepts and introduce Microsoft’s cloud offering, Azure, examining its relationship with Dynamics 365.

    Lessons

    • Overview of cloud architecture
    • Different types of cloud services available
    • Comparing cloud offerings with corresponding on-premises offerings

    Module 3: Managing deployments and releases

    In this module, we cover important implementation considerations, including types of deployments, release cadences, and security model design.

    Lessons

    • Types of deployments
    • Types of releases
    • Security concepts and roles
    • Roles and teams
    • GDPR

    Module 4: Licensing, onboarding and support

    This module empowers the learner to get started with Dynamics 365 by exploring licensing options and finding implementation support.

    Lessons

    • Finding and working with a partner
    • Licensing options
    • Getting set up

    Build An In-house Team Of Cloud Experts With Dedicated Courses!

    Learn fundamental to advanced skills using Azure, Microsoft 365, and related business applications. Meet with a Microsoft Certified Training Specialist to design a custom learning plan for your organization!

    Contact Us