Create and manage journeys with Dynamics 365 Customer Insights

🚀 Transform Customer Engagement with AI-Powered Journey Orchestration

Elevate your marketing automation expertise with MB-7005: Create and Manage Journeys with Dynamics 365 Customer Insights. This intensive, hands-on course empowers marketing professionals to design, automate, and optimize real-time customer journeys that respond dynamically to customer behavior across multiple channels.

💡 What You'll Master

• Real-Time Journey Design: Build sophisticated customer journeys triggered by live interactions, behavioral data, and custom events
• AI-Powered Segmentation: Leverage artificial intelligence and engagement scoring to create hyper-targeted audience segments
• Multichannel Orchestration: Deliver personalized experiences across email, SMS, push notifications, and digital channels
• Advanced Personalization: Implement dynamic content, conditional logic, and reusable blocks that adapt to individual preferences
• Compliance & Consent Management: Configure GDPR-compliant subscription centers and real-time preference management
• Performance Analytics: Monitor KPIs, conduct A/B testing, and optimize campaigns using data-driven insights

🎯 Who Should Enroll

Perfect for digital marketers, campaign managers, CRM administrators, marketing operations specialists, and Dynamics 365 consultants ready to implement cutting-edge customer journey orchestration. This 40-50% hands-on course includes real-world scenarios in Dynamics 365 Customer Insights – Journeys, ensuring you gain practical, job-ready skills immediately applicable to your organization's marketing automation strategy.