Microsoft Dynamics 365 Field Service
mb-240Master Dynamics 365 Field Service with MB-240 training. Learn work order management, resource scheduling, IoT integration, and mobile workflows to optimize field operations and boost customer satisfaction.
🚀 Transform Your Field Service Operations
The MB-240: Microsoft Dynamics 365 Field Service course empowers field service professionals to revolutionize onsite service delivery. Through 40-50% hands-on training, you'll master the complete field service lifecycle—from work order creation to AI-powered scheduling optimization and IoT-driven proactive maintenance.
💡 What You'll Master
- Work Order Management: Create, track, and optimize service requests with automated workflows
- Intelligent Scheduling: Leverage AI-driven resource optimization and the schedule board for efficient dispatch
- Mobile Field Service: Deploy technicians with offline-capable mobile apps for real-time data capture
- Connected Field Service: Integrate IoT devices for predictive maintenance and remote monitoring
- Inventory & Asset Tracking: Manage parts, products, and customer assets seamlessly
- Analytics & Insights: Drive decisions with Power BI dashboards and performance KPIs
👥 Perfect For
Field service managers, Dynamics 365 consultants, dispatchers, technicians, and IT professionals seeking to maximize operational efficiency and customer satisfaction. Prior Dynamics 365 knowledge recommended.
🎯 Real-World Impact
Gain practical experience through extensive hands-on labs that simulate actual field service scenarios. Learn to reduce costs, improve first-time fix rates, and deliver exceptional customer experiences with Microsoft's leading field service platform.