Microsoft Dynamics 365 Customer Service
MB-230Master Dynamics 365 Customer Service with MB-230 certification training. Learn case management, omnichannel support, automation, and AI-driven insights through hands-on labs. Elevate your customer service delivery today!
🎯 Transform Customer Service Excellence with MB-230 Training
Elevate your customer service operations with MB-230: Microsoft Dynamics 365 Customer Service – a comprehensive, instructor-led certification course designed to help you deliver exceptional customer experiences at scale. Master the full spectrum of Dynamics 365 Customer Service capabilities through 40-50% hands-on labs and real-world scenarios.
💡 What You'll Master
- Advanced Case Management: Create, route, and resolve cases efficiently using queues, entitlements, and intelligent workflows
- Omnichannel Engagement: Configure seamless support across chat, voice, and digital channels with smart assist and agent productivity tools
- Knowledge Management: Build and integrate comprehensive knowledge bases to accelerate resolution times
- SLA & Performance Tracking: Define service level agreements, monitor KPIs, and ensure compliance
- AI-Powered Automation: Leverage Power Virtual Agents, Power Automate, and AI-driven insights to optimize support operations
- Analytics & Reporting: Use Power BI dashboards and built-in reports to drive continuous improvement
👥 Perfect For
Customer service professionals, team leads, functional consultants, system administrators, and anyone pursuing the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate credential. Prepare to revolutionize your support operations and boost customer satisfaction!