Microsoft Dynamics 365 Fundamentals (CRM)
MB-910Master Dynamics 365 CRM fundamentals with MB-910T00-A! Instructor-led training covering sales, customer service, marketing & field service. Hands-on course perfect for beginners. No prior experience required.
🚀 Launch Your Dynamics 365 CRM Career with MB-910T00-A
Transform your understanding of customer relationship management with Microsoft Dynamics 365 Fundamentals (CRM). This comprehensive, instructor-led course provides the perfect foundation for professionals ready to harness the power of Dynamics 365 Customer Engagement applications. With 40-50% hands-on activities, you'll gain practical experience while exploring how modern CRM drives business success.
💼 What You'll Master
- Sales Excellence: Lead management, opportunity tracking, and automated sales pipelines
- Customer Service: Case management, SLAs, knowledge bases, and omnichannel engagement
- Marketing Automation: Campaign management, customer journeys, and segmentation strategies
- Field Service Operations: Work orders, scheduling, and mobile capabilities
- Power Platform Integration: Leverage Power BI, Power Apps, and Power Automate
- Security & Compliance: Role-based access, data privacy, and system administration
👥 Perfect For
Business professionals, sales and marketing teams, customer service personnel, functional consultants, and anyone preparing for Dynamics 365 certification. No prior CRM experience needed—just bring your enthusiasm to learn!
✨ Course Highlights
Interactive, agent-led instruction • Real-world scenarios • Comprehensive module coverage • Certification exam preparation • Lifetime career benefits