MS-900: Introduction to Microsoft 365

MS-900: Introduction to Microsoft 365 is a foundational course designed to give learners a broad overview of Microsoft 365 capabilities, services, and benefits. Whether you're an IT professional, business decision-maker, or end-user, this course provides the essential knowledge needed to understand how Microsoft 365 empowers collaboration, productivity, security, and compliance in a modern workplace.

Through engaging lectures and hands-on practice, participants will explore the core Microsoft 365 services including Microsoft Teams, Exchange Online, SharePoint, and OneDrive, and gain insight into cloud concepts, Microsoft 365 pricing and licensing, and the benefits of Microsoft 365 security, compliance, and trust capabilities.

This course is also aligned with the Microsoft 365 Certified: Fundamentals exam (MS-900), making it an ideal starting point for your cloud certification journey.

Audience Profile

This course is designed for:

• Business users and decision-makers exploring Microsoft 365 solutions

• IT professionals and support staff new to Microsoft cloud services

• Students and individuals preparing for the MS-900 certification

• Anyone seeking to understand the business value of Microsoft 365

No prior technical experience is required, making this an excellent entry point for those new to cloud computing and Microsoft 365.

Course Outline

Module 1: Describe Cloud Concepts

• Understanding cloud computing principles

• Comparing Microsoft 365 with traditional IT

• Exploring the benefits of cloud services (SaaS, IaaS, PaaS)

• Overview of Microsoft Azure and Microsoft 365 integration

Module 2: Describe Microsoft 365 Core Services

• Introduction to Microsoft 365 productivity tools: Word, Excel, PowerPoint, Outlook

• Collaboration with Microsoft Teams, SharePoint, and OneDrive

• Exploring Microsoft Viva and Microsoft Loop

• Understanding Microsoft 365 Apps for enterprise and business

Module 3: Understand Microsoft 365 Security, Compliance, and Trust

• Overview of Microsoft security solutions: Defender for Office 365, Entra ID, Purview

• Managing information protection and governance

• Understanding compliance capabilities and the Service Trust Portal

• Data loss prevention (DLP) and Microsoft Secure Score

Module 4: Microsoft 365 Pricing, Licensing, and Support

• Microsoft 365 plan comparisons and licensing options

• Cost considerations and cloud subscription models

• Service Level Agreements (SLAs) and lifecycle

• Microsoft support offerings and billing tools

Hands-On Experience

This course is approximately 40% to 50% hands-on, offering interactive activities and scenario-based exercises to reinforce learning and ensure practical understanding of Microsoft 365 features and administrative tools.