MS-4019: Transform your everyday business processes with agents

Unlock the power of AI agents to streamline and enhance your daily business operations. In this hands-on, instructor-led course, you'll learn how to design, deploy, and manage intelligent agents that automate repetitive tasks, improve decision-making, and optimize workflow efficiency across Microsoft 365 and business systems.

Whether you're in operations, sales, customer support, or IT, this course will equip you with the skills to transform traditional processes using no-code and low-code agent tools. You'll explore real-world use cases—from automating document approvals to triaging support tickets—and gain practical experience configuring agents that drive productivity and scale across your organization.