MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases

Harness the power of AI to drive productivity, collaboration, and innovation with MS4004: Empower Your Workforce with Microsoft365 Copilot Use Cases. This instructor-led course enables IT leaders, business analysts, and digital transformation champions to explore real-world scenarios where Microsoft365 Copilot enhances everyday work.

Learn how Copilot can automate content generation in Word and PowerPoint, distill insights from Teams meetings, and accelerate decision-making using data-driven prompts in Excel and Power BI. Discover best practices for deploying Copilot across departments—marketing, HR, sales, customer support—and aligning use cases with strategy, governance, and change management.

Audience Profile

This course is ideal for:

• Business leaders, IT managers, and transformation sponsors exploring Copilot across roles

• Power users, adoption champions, and department heads seeking tailored Copilot scenarios

• Consultants and analysts designing AI-enabled workflows and governance frameworks

• Change management professionals preparing employee training and adoption strategies

Familiarity with Microsoft365 apps and business process technology adoption is recommended.

Course Outline

Module 1: Introduction to Microsoft365 Copilot Productivity Scenarios

• Understand core Copilot capabilities across Word, Excel, PowerPoint, Outlook, and Teams

• Learn principles of effective prompting and conversational design

• Align Copilot scenarios with business goals and user workflows

Module 2: Copilot Use Cases for Content Creation and Collaboration

• Automate document, email, and presentation creation using Copilot

• Generate summaries, action items, and follow-ups from Teams and OneDrive data

• Integrate Copilot workflows within daily collaboration patterns

Module 3: DataDriven Insights with Copilot in Excel and Power BI

• Use Copilot to analyze datasets, build charts, and create dashboards

• Generate natural-language queries to derive trends and forecasts

• Empower nontechnical users to explore and interpret business data

Module 4: Sales, Marketing, and Customer Support Copilot Use Cases

• Accelerate sales with Copilot-generated outreach and proposal templates

• Automate marketing copy, campaign summaries, and content briefs

• Surface customer service insights from ticket data and conversation history

Module 5: HR and Operations with Copilotpowered Efficiency

• Draft HR policies, summaries, and onboarding materials quickly

• Use Copilot to analyze employee feedback and sentiment data

• Streamline operations reporting and cross-functional coordination

Module 6: Governance, Adoption, and Change Management

• Design Copilot rollout plans and governance policies

• Train endusers on safe, effective Copilot prompting and usage

• Measure Copilot adoption and impact across productivity KPIs

Module 7: Scaling Copilot with Power Platform and Integration

• Integrate Copilot experiences with Power Automate workflows

• Extend Copilot prompts through adaptive cards, apps, and bots

• Explore API-driven automation and cross-platform scenarios

Hands-on Experience

This course includes 40% to 50% handson activities, enabling participants to prototype Copilot use cases, craft effective prompts, analyze sample data, and configure adoption plans in a guided, live Microsoft365 environment.