MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases
Course Overview
Harness the power of AI to drive productivity, collaboration, and innovation with MS4004: Empower Your Workforce with Microsoft365 Copilot Use Cases. This instructor-led course enables IT leaders, business analysts, and digital transformation champions to explore real-world scenarios where Microsoft365 Copilot enhances everyday work.
Learn how Copilot can automate content generation in Word and PowerPoint, distill insights from Teams meetings, and accelerate decision-making using data-driven prompts in Excel and Power BI. Discover best practices for deploying Copilot across departments—marketing, HR, sales, customer support—and aligning use cases with strategy, governance, and change management.
Audience Profile
This course is ideal for:
Business leaders, IT managers, and transformation sponsors exploring Copilot across roles
Power users, adoption champions, and department heads seeking tailored Copilot scenarios
Consultants and analysts designing AI-enabled workflows and governance frameworks
Change management professionals preparing employee training and adoption strategies
Familiarity with Microsoft365 apps and business process technology adoption is recommended.
Course Outline
Module 1: Introduction to Microsoft365 Copilot Productivity Scenarios
Understand core Copilot capabilities across Word, Excel, PowerPoint, Outlook, and Teams
Learn principles of effective prompting and conversational design
Align Copilot scenarios with business goals and user workflows
Module 2: Copilot Use Cases for Content Creation and Collaboration
Automate document, email, and presentation creation using Copilot
Generate summaries, action items, and follow-ups from Teams and OneDrive data
Integrate Copilot workflows within daily collaboration patterns
Module 3: DataDriven Insights with Copilot in Excel and Power BI
Use Copilot to analyze datasets, build charts, and create dashboards
Generate natural-language queries to derive trends and forecasts
Empower nontechnical users to explore and interpret business data
Module 4: Sales, Marketing, and Customer Support Copilot Use Cases
Accelerate sales with Copilot-generated outreach and proposal templates
Automate marketing copy, campaign summaries, and content briefs
Surface customer service insights from ticket data and conversation history
Module 5: HR and Operations with Copilotpowered Efficiency
Draft HR policies, summaries, and onboarding materials quickly
Use Copilot to analyze employee feedback and sentiment data
Streamline operations reporting and cross-functional coordination
Module 6: Governance, Adoption, and Change Management
Design Copilot rollout plans and governance policies
Train endusers on safe, effective Copilot prompting and usage
Measure Copilot adoption and impact across productivity KPIs
Module 7: Scaling Copilot with Power Platform and Integration
Integrate Copilot experiences with Power Automate workflows
Extend Copilot prompts through adaptive cards, apps, and bots
Explore API-driven automation and cross-platform scenarios
Hands-on Experience
This course includes 40% to 50% handson activities, enabling participants to prototype Copilot use cases, craft effective prompts, analyze sample data, and configure adoption plans in a guided, live Microsoft365 environment.
Hands-On Labs
This course includes practical, hands-on laboratory exercises to reinforce your learning:
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