MS-102: Microsoft 365 Administrator
Course Overview
Course Description
Empower your organization with secure and efficient Microsoft 365 administration through MS102: Microsoft 365 Administrator. This instructor-led course equips IT professionals with the skills to deploy, configure, manage, and monitor Microsoft 365 environments, balancing productivity with essential security and compliance capabilities.
Learn to plan Microsoft 365 tenant configurations, manage user identities and permissions, secure information and devices, and optimize platform capabilities using Intune, Defender, Exchange Online, and SharePoint. Ideal for administrators preparing for the Microsoft 365 Certified: Enterprise Administrator Expert certification.
Audience Profile
This course is ideal for:
IT administrators responsible for Microsoft 365 tenant management
Exchange, Teams, and SharePoint admins seeking cross-workload expertise
Security and compliance specialists managing data protection in M365
Professionals preparing for MS102 and MS100 certification exams
Prerequisites include familiarity with Microsoft 365 services, fundamental networking concepts, and identity management across Microsoft environments.
Course Outline
Module 1: Tenant and Service Management
Configuring Microsoft 365 tenant settings, domains, and subscriptions
Managing service health and usage analytics
Planning for service updates and platform governance
Module 2: Identity and Access Management
Integrating Microsoft Entra ID and Azure AD Connect
Implementing multi-factor authentication and conditional access
Managing identities, licenses, and privileged access
Module 3: Security Management and Compliance
Configuring Microsoft Defender for Office 365 and endpoint protection
Implementing data loss prevention, retention, and information protection policies
Managing compliance features: sensitivity labels, audit logs, and eDiscovery
Module 4: Device and App Management
Deploying and managing devices using Microsoft Intune
Enforcing security baselines and configuration profiles
Managing Microsoft 365 apps, updates, and app protection policies
Module 5: Collaboration and Workload Management
Administering Exchange Online, SharePoint, OneDrive, and Teams
Configuring messaging, file sharing, and collaboration governance
Monitoring workload performance, usage, and analytics
Module 6: Hybrid and Cloud Coexistence
Integrating on-premises environments with Exchange and Azure AD
Implementing hybrid configurations for SharePoint and Teams
Planning migrations and maintaining hybrid identity
Hands-on Experience
This course includes 40% to 50% hands-on activities, allowing participants to configure Microsoft 365 services, secure identities and devices, manage workloads, and troubleshoot real-world scenarios in a live Microsoft 365 tenant.
Hands-On Labs
This course includes practical, hands-on laboratory exercises to reinforce your learning:
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