MS-102: Microsoft 365 Administrator

Course Description

Empower your organization with secure and efficient Microsoft 365 administration through MS102: Microsoft 365 Administrator. This instructor-led course equips IT professionals with the skills to deploy, configure, manage, and monitor Microsoft 365 environments, balancing productivity with essential security and compliance capabilities.

Learn to plan Microsoft 365 tenant configurations, manage user identities and permissions, secure information and devices, and optimize platform capabilities using Intune, Defender, Exchange Online, and SharePoint. Ideal for administrators preparing for the Microsoft 365 Certified: Enterprise Administrator Expert certification.

Audience Profile

This course is ideal for:

• IT administrators responsible for Microsoft 365 tenant management

• Exchange, Teams, and SharePoint admins seeking cross-workload expertise

• Security and compliance specialists managing data protection in M365

• Professionals preparing for MS102 and MS100 certification exams

Prerequisites include familiarity with Microsoft 365 services, fundamental networking concepts, and identity management across Microsoft environments.

Course Outline

Module 1: Tenant and Service Management

• Configuring Microsoft 365 tenant settings, domains, and subscriptions

• Managing service health and usage analytics

• Planning for service updates and platform governance

Module 2: Identity and Access Management

• Integrating Microsoft Entra ID and Azure AD Connect

• Implementing multi-factor authentication and conditional access

• Managing identities, licenses, and privileged access

Module 3: Security Management and Compliance

• Configuring Microsoft Defender for Office 365 and endpoint protection

• Implementing data loss prevention, retention, and information protection policies

• Managing compliance features: sensitivity labels, audit logs, and eDiscovery

Module 4: Device and App Management

• Deploying and managing devices using Microsoft Intune

• Enforcing security baselines and configuration profiles

• Managing Microsoft 365 apps, updates, and app protection policies

Module 5: Collaboration and Workload Management

• Administering Exchange Online, SharePoint, OneDrive, and Teams

• Configuring messaging, file sharing, and collaboration governance

• Monitoring workload performance, usage, and analytics

Module 6: Hybrid and Cloud Coexistence

• Integrating on-premises environments with Exchange and Azure AD

• Implementing hybrid configurations for SharePoint and Teams

• Planning migrations and maintaining hybrid identity

Hands-on Experience

This course includes 40% to 50% hands-on activities, allowing participants to configure Microsoft 365 services, secure identities and devices, manage workloads, and troubleshoot real-world scenarios in a live Microsoft 365 tenant.