MS-721: Collaboration Communications Systems Engineer

MS-721T00-A: Collaboration Communications Systems Engineer is a hands-on, instructor-led training course designed to equip IT professionals with the skills needed to plan, configure, and manage Microsoft Teams Phone and collaboration solutions for enterprise environments.

Participants will learn how to design and implement Teams Phone, manage Direct Routing and Operator Connect, configure calling features, deploy Microsoft Teams Rooms, and monitor and maintain a secure, high-quality communication experience. The course emphasizes enterprise voice architecture and the integration of Teams with telephony and conferencing systems to support hybrid workforces.

This course also prepares learners for the associated Microsoft 365 Certified: Collaboration Communications Systems Engineer Expert certification.

Audience Profile

This course is intended for:

• Microsoft Teams administrators and solution architects

• Collaboration communications systems engineers

• Voice network administrators and telephony specialists

• IT professionals tasked with deploying and managing Microsoft Teams Phone and Microsoft Teams Rooms

Participants should have foundational knowledge of Microsoft Teams, networking, and Microsoft 365 services, and ideally, experience working with PowerShell.

Course Outline

Module 1: Plan and Design Microsoft Teams Phone

• Overview of Microsoft Teams Phone architecture

• Planning for user and service numbers

• Designing a calling solution that supports business requirements

• Evaluating licensing and voice workload deployment models

Module 2: Configure and Manage Teams Phone

• Configuring user settings and policies for Teams calling

• Managing voicemail, call queues, and auto attendants

• Enabling emergency calling and dynamic location

Module 3: Deploy and Manage Direct Routing and Operator Connect

• Planning and configuring Direct Routing

• Connecting Session Border Controllers (SBCs)

• Configuring Operator Connect and managing carrier relationships

• Monitoring and troubleshooting voice routing

Module 4: Extend Teams Phone with Devices and Teams Rooms

• Selecting and deploying Teams-certified devices

• Planning for Microsoft Teams Rooms and shared devices

• Managing device settings, firmware, and policies

• Supporting hot desking, common area phones, and meeting room experiences

Module 5: Monitor and Troubleshoot Microsoft Teams Phone

• Using Call Quality Dashboard (CQD) and Teams Admin Center

• Investigating call analytics and reporting issues

• Implementing proactive monitoring and service health alerts

• Reviewing network readiness for real-time media

Hands-On Experience

This course includes 40% to 50% hands-on learning, allowing participants to apply real-world scenarios using Microsoft Teams Admin Center, PowerShell, and Microsoft Teams Rooms configuration tools.