MS-4007: Microsoft 365 Copilot User Enablement Specialist
Course Overview
Unlock the full potential of Microsoft 365 Copilot with MS-4007-A: Microsoft 365 Copilot User Enablement Specialist. This instructor-led course prepares IT adoption specialists, trainers, and change managers to effectively empower users by designing and delivering targeted enablement programs for Microsoft 365 Copilot’s AI-powered productivity tools.
Participants will learn to develop comprehensive training strategies, create engaging learning content, and implement communication plans that accelerate user adoption. The course emphasizes practical skills for supporting users, managing change, and measuring the impact of Copilot across the enterprise to drive digital transformation and enhance workforce productivity.
Audience Profile
This course is ideal for:
IT adoption leads and training specialists responsible for Microsoft 365 Copilot deployment
Change managers and digital transformation professionals driving user engagement
Helpdesk and support teams assisting end users with AI-powered tools
Business analysts and organizational leaders focused on adoption strategy and success metrics
A foundational understanding of Microsoft 365 applications and user enablement practices is recommended.
Course Outline
Module 1: Introduction to Microsoft 365 Copilot User Enablement
Overview of Microsoft 365 Copilot capabilities and AI productivity features
Understanding the user enablement specialist role in digital transformation
Aligning enablement efforts with organizational objectives and culture
Module 2: Designing Effective Copilot Training Programs
Creating tailored training curricula for diverse user groups
Blended learning methods: virtual, in-person, and self-paced delivery
Incorporating adult learning principles and AI literacy
Module 3: Developing Communication and Adoption Strategies
Crafting impactful communication plans for stakeholder engagement
Utilizing champions and peer networks to promote adoption
Addressing user concerns, feedback, and resistance
Module 4: Supporting Users with Copilot Features
Building comprehensive support resources: FAQs, quick reference guides, and tutorials
Establishing helpdesk workflows for Copilot-related inquiries
Monitoring user experience and continuously improving support
Module 5: Measuring and Reporting Adoption Success
Defining key performance indicators (KPIs) and success metrics
Leveraging analytics tools to monitor usage and engagement
Reporting productivity gains and user satisfaction to stakeholders
Module 6: Scaling and Sustaining Copilot Adoption
Planning phased rollouts and pilot programs
Integrating Copilot enablement with broader Microsoft 365 adoption strategies
Updating training and support as Copilot evolves and expands
Hands-on Experience
This course includes 40% to 50% hands-on activities, giving participants practical experience in designing training materials, creating communication plans, and using analytics dashboards to evaluate and optimize Copilot user adoption.
Hands-On Labs
This course includes practical, hands-on laboratory exercises to reinforce your learning:
Ready to Get Started?
Join thousands of professionals who have advanced their careers with our training programs.
Join Scheduled Training
Find upcoming sessions for this course and register for instructor-led training with other professionals.
View ScheduleCustom Training Solution
Need training for your team? We'll create a customized program that fits your organization's specific needs.
Get Custom Quote