MS-4007: Microsoft 365 Copilot User Enablement Specialist

Unlock the full potential of Microsoft 365 Copilot with MS-4007-A: Microsoft 365 Copilot User Enablement Specialist. This instructor-led course prepares IT adoption specialists, trainers, and change managers to effectively empower users by designing and delivering targeted enablement programs for Microsoft 365 Copilot’s AI-powered productivity tools.

Participants will learn to develop comprehensive training strategies, create engaging learning content, and implement communication plans that accelerate user adoption. The course emphasizes practical skills for supporting users, managing change, and measuring the impact of Copilot across the enterprise to drive digital transformation and enhance workforce productivity.

Audience Profile

This course is ideal for:

• IT adoption leads and training specialists responsible for Microsoft 365 Copilot deployment

• Change managers and digital transformation professionals driving user engagement

• Helpdesk and support teams assisting end users with AI-powered tools

• Business analysts and organizational leaders focused on adoption strategy and success metrics

A foundational understanding of Microsoft 365 applications and user enablement practices is recommended.

Course Outline

Module 1: Introduction to Microsoft 365 Copilot User Enablement

• Overview of Microsoft 365 Copilot capabilities and AI productivity features

• Understanding the user enablement specialist role in digital transformation

• Aligning enablement efforts with organizational objectives and culture

Module 2: Designing Effective Copilot Training Programs

• Creating tailored training curricula for diverse user groups

• Blended learning methods: virtual, in-person, and self-paced delivery

• Incorporating adult learning principles and AI literacy

Module 3: Developing Communication and Adoption Strategies

• Crafting impactful communication plans for stakeholder engagement

• Utilizing champions and peer networks to promote adoption

• Addressing user concerns, feedback, and resistance

Module 4: Supporting Users with Copilot Features

• Building comprehensive support resources: FAQs, quick reference guides, and tutorials

• Establishing helpdesk workflows for Copilot-related inquiries

• Monitoring user experience and continuously improving support

Module 5: Measuring and Reporting Adoption Success

• Defining key performance indicators (KPIs) and success metrics

• Leveraging analytics tools to monitor usage and engagement

• Reporting productivity gains and user satisfaction to stakeholders

Module 6: Scaling and Sustaining Copilot Adoption

• Planning phased rollouts and pilot programs

• Integrating Copilot enablement with broader Microsoft 365 adoption strategies

• Updating training and support as Copilot evolves and expands

Hands-on Experience

This course includes 40% to 50% hands-on activities, giving participants practical experience in designing training materials, creating communication plans, and using analytics dashboards to evaluate and optimize Copilot user adoption.