Microsoft 365 Copilot for IT Professionals

This IT-focused course teaches IT professionals how to leverage Microsoft 365 tools and Copilot to improve technical documentation, enhance project management, and streamline IT operations and support.

Learning Objectives

By the end of this course, participants will be able to:

• Use Copilot Chat for technical problem-solving and documentation
• Create technical presentations and project status reports
• Manage IT metrics and project data using Excel
• Develop technical documentation and user guides
• Collaborate effectively on IT projects and initiatives
• Organize IT communications and project management

Course Agenda

Module 1: Microsoft 365 Copilot for IT Operations (60 minutes)

• IT applications of Microsoft 365 Copilot
• Copilot Chat for technical documentation and troubleshooting
• Hands-on Lab: Use Copilot to create technical troubleshooting guides

Module 2: PowerPoint for IT Communications (90 minutes)

• Creating technical presentations and project updates
• Using Copilot to explain complex technical concepts
• Hands-on Lab: Build a cybersecurity awareness presentation
• Infrastructure and project presentations
• Hands-on Lab: Create a system migration status presentation

Module 3: Excel for IT Metrics and Planning (90 minutes)

• IT asset management and capacity planning
• Using Copilot for technical data analysis
• Hands-on Lab: Create an IT asset inventory and lifecycle dashboard
• Project tracking and resource management
• Hands-on Lab: Build a project timeline with resource allocation

Module 4: Word for Technical Documentation (75 minutes)

• Creating technical procedures and user documentation
• Using Copilot for technical content generation
• Hands-on Lab: Draft a system administrator procedure document
• Change management and incident documentation
• Hands-on Lab: Create incident response templates and playbooks

Module 5: Teams for IT Collaboration (75 minutes)

• Managing IT team projects and incident response
• Technical knowledge sharing and documentation
• Hands-on Lab: Set up an IT project Team workspace
• Conducting technical reviews and planning sessions
• Hands-on Lab: Facilitate a system architecture review meeting

Module 6: Outlook for IT Operations (75 minutes)

• Managing IT communications and stakeholder updates
• Using Copilot for technical correspondence
• Hands-on Lab: Create IT service notification templates
• Project scheduling and IT calendar management
• Hands-on Lab: Set up automated project milestone notifications

Module 7: IT Process Integration and Governance (45 minutes)

• Creating integrated IT workflows
• Security and compliance considerations
• Hands-on Lab: Design an IT change management workflow
• Best practices for IT service management