AZ-400 Implementing Continuous Feedback

Job role: DevOps Engineer

Course Level: Advanced

Duration: 1 Day

Format: Instructor-Led

Course Description

This course provides the knowledge and skills to implement continuous feedback. Students will learn how to recommend and design system feedback mechanisms, implement a process for routing system feedback to development teams, and optimize feedback mechanisms.

Audience profile

Students in this course are interested in implementing DevOps processes or in passing the Microsoft Azure DevOps Solutions certification exam.

Course Outline

Module 1: Recommend and design system feedback mechanisms

Lessons

The inner loop
Continuous Experimentation mindset
Design practices to measure end-user satisfaction
Design processes to capture and analyze user feedback
Design process to automate application analytics

Lab : Integration between Azure DevOps and Teams

Lab : Feature Flags

After completing this module, students will be able to:

Design practices to measure end-user satisfaction
Design processes to capture and analyze user feedback from external sources
Design routing for client application crash report data
Recommend monitoring tools and technologies
Recommend system and feature usage tracking tools

Module 2: Implement process for routing system feedback to development teams

Lessons

Implement tools to track system usage, feature usage, and flow
Implement routing for mobile application crash report data
Develop monitoring and status dashboards
Integrate and configure ticketing systems

After completing this module, students will be able to:

Configure crash report integration for client applications
Develop monitoring and status dashboards
Implement routing for client application crash report data
Implement tools to track system usage, feature usage, and flow
Integrate and configure ticketing systems with development team's work management

Module 3: Optimize feedback mechanisms

Lessons

Site Reliability Engineering
Analyze telemetry to establish a baseline
Perform ongoing tuning to reduce meaningless or non-actionable alerts
Analyze alerts to establish a baseline
Blameless PostMortems and a Just Culture

After completing this module, students will be able to:

Analyze alerts to establish a baseline
Analyze telemetry to establish a baseline
Perform live site reviews and capture feedback for system outages
Perform ongoing tuning to reduce meaningless or non-actionable alerts

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